FAQ-EN

SIZE TABLE

 

SWIMSUIT TOP:

To learn the correct bra size measure the circumference of your bust in the widest place in the middle of your breasts, without a bra.
When it comes to bras, which are tied in the back the width under the bust can be adjusted freely.
If the circumference is in between two sizes, we advise to choose the smaller one or contact us in order to choose the right size.
Product TRIANGLE BIKINI TOP:
size XS recommended at the bra cup A, very small B.
size S recommended at the bra cup B, small C.
size M recommended at the bra cup C.
size L recommended at the bra cup C and above.

 

SWIMSUIT BOTTOM:

Material – the LYCRA out of which the swimsuits are made of is very elastic, flexible, which is why the sizes are partially overlapping.
If the circumference is in between two sizes, we advise to choose the smaller one or contact us in order to choose the right size.

 

ONE PIECE SWIMSUITS:

The size of the suit depends mainly on the circumference in the widest part of the hips, the size of your bust and your height.
If the circumference is in between two sizes, we advise to choose the smaller one or contact us in order to choose the right size.

Peoples bodies are different so, if you have doubts when choosing your size or you have an unusual frame, please contact us via mail: shop@korneliarataj.com or via phone: +48533087384

To give you advice regarding size, we need the following information:
– the swimsuits that you are interested it
– your bust circumference
– your waist circumference
– your hip circumference (in the widest part of the bottom)
– your height
– other

 

rozmiarowka swimwear FAQ EN

 

rozmiarowka base FAQ EN

 

TERMS OF PAYMENT AND DELIVERY OF THE ORDERED GOODS

 

TERMS OF PAYMENT

1. The prices of Goods are shown in PLN or in EURO, USD according to the Customer’s choice. In the case of an Order placed from outside the customs territory of the EU the Customer may incur other additional costs associated with the obligation to pay import duties by the Customer.
2. Bank transfer via the external payment system PayPal, supported by PayPal (Europe) S.à r.l. & Cie, S.C.A. located at Luxembourg (in this case the fulfilment of the order begins after the Seller sends the confirmation of accepting the order to the Customer and after the Seller receives information from the PayPal system of the Customer fulfilling payment).
 

DELIVERY OF THE ORDERED GOODS

1. The Ordered Goods will be sent via postal delivery.
2. The shipping will be done from 2 to 7 working days from the time the payment appears on the Sellers account.
3. The additional cost of delivery (shipping) of the Product is paid by the Customer and is included in the Customer’s order price. This amount is indicated to the Customer before placing an order.
4. The Seller is not responsible for delays in shipment, which are due to reasons beyond his control, unless such liability arises from the provisions of law.
5. Each shipment is controlled by the Seller and properly packed. It is advised that the Customer should check the condition of the package upon receipt. In case of finding damage of the Goods or packaging it is advisable to prepare a damage report in the presence of the courier, which should be immediately sent to the Seller along with a possible complaint.
6. The Customer (Buyer) is each time giving a one-time authorization for the Seller to provide a shipping of the purchased Goods by postal service or courier.
7. The maximal time of delivery of the order is 7 working days. After this time the Customer is entitled to cancel the order by sending the Seller a written declaration or via e-mail. In such event the Seller immediately returns the Customer, who is being a consumer, any money that has been sent by him as payment, including costs of delivery of Goods.
8. The shipments are executed in the order they are received until stocks are exhausted.
9. In case of delivering the Goods outside the territory of the Polish Republic, shipment is possible only through Polish Post. The costs of delivery will be indicated at the time of placing the Order.

 

RETURN OF THE PURCHASED PRODUCTS

PRODUCT RETURN FORM

1. In accordance to Art. 7 section 1 of the law of 2 March 2000 concerning protection of certain consumer rights and liability for damage caused by hazardous product (Journal of Laws of 2000 No. 22, item 271, as amended) the Customer, which is a consumer, is entitled to withdraw from the Purchase Agreement within 14 days from the date of receipt of the Product.
2. The 14 day period mentioned above is counted from the day when the Customer came into possession of the things or when a third person other than the deliverer, indicated by the Customer came into possession of the thing. In order to comply with the deadline it is only required to send information to the Seller, concerning the exercising the right of withdrawal before the deadline.
3. The Product returned by the Customer should be packed in a proper way, ensuring no damage during transportation, packed in the original packing. The Product has to be returned with complete equipment and accessories (tags and any protective elements) as well as documents issued as it was sold (proof of purchase – invoice/receipt) to the address:
KORNELIA RATAJ, C.K. Norwida 1/6, 58-500 Jelenia Góra, POLAND.
4. The Goods returned cannot have signs of use or odours. In case of the SWIMWEAR COLLECTION, the Product also has to have an unimpaired protective foil insert stuck to it.
5. The above requirements for Product return do not affect or limit the Customer’s laws to lodge a complaint in accordance with the law. These requirements concerning Consumers have to be interpreted each time in accordance with the applicable law.
6. In case of withdrawing from a contract made from a distance, the contract is deemed unmade. The services rendered by the parties is being returned in unchanged state, unless the change was necessary within the limits of ordinary handling, especially when referring to the thing’s character, features and functioning.
7. Direct costs of Product return i.e. cost of packing and shipment of the Product in relation to the withdrawal from the distance agreement are to be incurred by the Customer.

 

PRODUCT RETURN PROCEDURE:

1. Contact us via e-mail: shop@korneliarataj.com
2. The Customer may formulate a statement of return by himself or print a return form, which will be sent in response to the e-mail (the form is available for download on the website)
3. The Products along their complete equipment and accessories should be packed in the original box, the filled return form included as well as the invoice (proof of purchase, which has been attached to the Product received).
4. The returned Goods should be sent to the following address:

KORNELIA RATAJ
C.K. Norwida 1/6
58-500 Jelenia Góra
POLAND
With a note: RETURN

We will return the payment within 7 days from the date of return receipt. The method of payment return will be the same, as the payment you have made.

 

COMPLAINTS

PRODUCT COMPLAINT FORM

1. According to the Law on special conditions of sale to customers and amending the Civil Code of 27 July 2002 (Journal of Laws 2002, no. 141, item 1176, as amended) related to Customers being consumers, the Seller is responsible for the Product not being inconsistent with the agreement. In the case of Customers not being consumers, the Seller is responsible according to rules set out in the Civil Code.

2. The Customer submitting a complaint is obliged to send the Product along a proof of purchase to the address:

KORNELIA RATAJ
C.K. Norwida 1/6
58-500 Jelenia Góra
POLAND

3. The Customer should include contact information (telephone number or e-mail address) in the complaint form to enable the Seller to contact the Customer.
4. The shipping costs are covered entirely by the Customer.

COMPLAINT SUBMITTING PROCEDURE:

1. Contact us via e-mail address: shop@korneliarataj.com
2. Print and fill the complaint form, which we will send as response (the form is available for download at the website).
3. The Products you wish to complain about should be packed and the filled complaint form included as well as the invoice (proof of purchase, which has been attached to the Product received).
4. The returned Goods should be sent to the following address:

KORNELIA RATAJ
C.K. Norwida 1/6
58-500 Jelenia Góra
POLAND
With a note: COMPLAINT

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