Delivery and returns
Delivery
When will we dispatch your order?
We dispatch orders within 1–7 working days of the payment being credited to our account. We process most orders within 24 hours.
In exceptional circumstances, the processing time may be longer – we will let you know by email.
Do you need express delivery?
Please get in touch with us – we always try to accommodate individual requests.
[email protected]
+48 730 007 475
(Mon–Fri 08:00–14:00)
Delivery charges in Poland
| DELIVERY METHOD | PREPAYMENT | DOWNLOAD |
|---|---|---|
| ORLEN Packet | 12 zł | – |
| InPost parcel locker | 15 zł | 19 zł |
| InPost courier | 15 zł | 19 zł |
| Orders from 600 zł | FREE DELIVERY | |
International shipping
We dispatch orders to Germany, the Netherlands, Italy, Romania, Belgium and the Czech Republic.
International postage costs: 30 zł. We dispatch parcels via DPD or Poczta Polska.
Returns
How do I make a return?
You have 14 days from receipt of the parcel to withdraw from the contract and return the goods – without giving a reason.
For hygiene reasons, swimwear may only be returned if
THE PLASTIC PROTECTIVE LINER REMAINS INTACT AND STUCK IN PLACE.
If the insert has been removed, the product cannot be returned (Article 38(5) of the Consumer Rights Act).
Step by step
1. Please let us know if you wish to withdraw from the contract
You can:
– use the Convenient Returns service,
– submit a notice of withdrawal from the contract in any unambiguous form, e.g. by email to the address [email protected].
2. Prepare your parcel
– Secure the returned products for transport.
– You do not need to include the returns form with your parcel.
– If your order from the regular swimwear collection included a cotton protective bag bearing the KORNELIA RATAJ logo, please include it with your return.
3. Send a parcel
You can return the item:
– via the Convenient Returns service,
– via a carrier of your choice.
Further information:
– Once you have requested a return via Wygodne Zwroty, you will receive a tracking code or shipping documents enabling you to post your parcel at a parcel locker or a courier collection point.
– The courier envelope in which you received your order has a double adhesive strip and can be reused.
– The direct cost of returning the products is borne by the Customer, in accordance with the price list of the chosen carrier.
– Products must be returned immediately, no later than 14 days from the date of withdrawal from the contract.
4. Get a refund
Once we have received the return parcel, we will check the condition of the returned products.
The refund will be processed immediately upon receipt and verification of the returned item. The refund will be issued no later than 14 days from the date on which we receive notification of withdrawal from the contract. We reserve the right to withhold the refund until we have received the returned goods.
The refund will be made using the same payment method as that used for the purchase, unless otherwise expressly agreed.
For orders paid on delivery, please provide your bank account number.
Further information
– You can return several orders in a single parcel.
– Please keep your parcel tracking number until the returns process is complete.
– The consumer is liable for any reduction in the value of the product resulting from its use in a manner that goes beyond what is necessary to ascertain its nature, characteristics and functioning.
– Products should be returned in a condition that allows their nature, characteristics and functionality to be assessed, just as they would be when tried on in a high-street shop.
– If the product is found to be soiled, show signs of wear and tear, have been washed, be damaged, have strong odours or present any other circumstances that reduce its value, the refund amount may be reduced accordingly, in accordance with the applicable legal provisions.
– We do not accept cash-on-delivery parcels.
– Products purchased from the online shop cannot be returned at physical shops.
Cotton protective bag
With every order containing at least one item from our regular swimwear collection, we include a free cotton storage bag featuring the brand logo. This offer does not apply to accessories or discounted items.
– If you’re only returning part of your order and keeping at least one outfit, you can keep the bag.
– If you are returning all the items from your order, please return the bag along with the items you are returning.
Returns address
KORNELIA RATAJ.Czernica 49
58-521 Czernica
+48 730 007 475
[email protected]
This page is for information purposes only. The full text of the shop’s terms and conditions and the model withdrawal form are available under the tab Regulations.
